Refund & Returns Policy
We want you to love your arrangement. Please read our policy below before requesting a refund or return.
1. Eligibility
Because every arrangement is handcrafted to order, we accept returns only for items that arrive damaged, defective, or incorrect. Requests must be submitted within 48 hours of delivery with clear photos of the item and packaging.
2. Non-returnable items
Custom or personalised arrangements, grand opening stands already delivered and set up on-site, gift cards, and sale items are non-returnable unless faulty.
3. Refunds
Approved refunds are issued to your original payment method (card, FPX or e-wallet) within 7–14 working days after we verify the claim. Delivery fees are refunded only when the entire order is cancelled by us.
4. Replacements & cancellations
Damaged deliveries are replaced free of charge. Orders may be cancelled for a full refund up to 24 hours after payment, provided production has not started.
5. How to request
Contact us on WhatsApp or by email with your order number, the issue, and supporting photos. Our team replies within one working day.